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    Genting Grand

  • Please login/ sign up as a Genting Rewards member to view room availability and
    the best available dates.

  • Signature luxury hotel at the peak

  • Crowned with the trademark Genting logo, Genting Grand is easily the most recognisable hotel at the peak.

    Enjoy a 5-star stay where elegance and class have stood the test of time, and indulge in the luxury that comes only from staying at the best.

    Genting Grand is a verified 4-star luxury property by the prestigious Forbes Travel Guide for four consecutive years (2018 – 2021).

    Our hotel is also a proud recipient of the Sharecare VERIFIED™ health security badge by completing and maintaining verification on more than 360 global health security standards to help ensure guest and employee safety.

    To find out more about the comprehensive efforts we’re making to make your trip safe and enjoyable, read up on our RWG StaySafe Promise.

    This hotel is open to fully vaccinated individuals only.

    (14 days after receiving the 2nd dose of Pfizer / AstraZeneca / Sinovac vaccine or 28 days after receiving the Cansino / Johnson & Johnson vaccine)

    Please present your MySejahtera Digital Vaccination Certificate for verification upon check-in.

    Phone: +603 6101 1118

  • What can I do with my Digital Key?

    Your Digital Key lets you access your room floor via the elevator and unlock your room door directly from the Resorts World Genting mobile app on your phone.

    How do I receive my Digital Key?

    You will need to perform a mobile check-in via the Resorts World Genting mobile app between 6am to 11pm on your day of stay. When you’re ready to get to your room, show your successful check-in to the hotel front desk to activate your Digital Key. Your Digital Key will be available in your mobile app until you check-out.

    How do I unlock my room door with the Digital Key?

    Turn on the Bluetooth function on your phone when you are within the range of an equipped lock. Tap on the “Unlock” button on your mobile app and the door will unlock automatically.

    Does the Digital Key work on all devices?

    The Digital Key can be used on iPhone, Android and Huawei devices, as long as your device is equipped with the latest version of the Resorts World Genting mobile app, Bluetooth and Internet access.

    Can I use my Digital Key on more than one device?

    The Digital Key is assigned only to the device used to perform the mobile check-in. If you require a second Digital Key for your roommate, please provide your roommate’s details during check-in. Your roommate must also have the latest Resorts World Genting mobile app on his/ her device in order to receive the Digital Key.

    I’ve booked more than one room. How do I share the Digital Key with my travelling group?

    During the mobile check-in, you will be required to enter the details of guests for the respective rooms. Please ensure that guests of each room have the latest Resorts World Genting mobile app on their device, so that they can receive the Digital Key to their room.

    If I perform a mobile check-in, can I include a special request for my room selection (e.g. non-smoking room/ room near the lift/ room with a view)?

    Yes. You may state your request during the mobile check-in. While we will do our best to accommodate your request, please note that all requests are subject to availability and may incur a surcharge.

    Do I need to be a Genting Rewards member to receive the Digital Key?

    Yes. Only Genting Rewards members can perform a mobile check-in and receive the Digital Key. Non-members may access their rooms using the usual RFID key card issued by the hotel front desk during the check-in process.

    Can I share my Digital Key with someone else?

    Please do not share your Digital Key with other people.

    I’ve lost my smartphone/ check-in device. What should I do?

    Please notify the hotel front desk immediately, so that we can deactivate your Digital Key to prevent any unauthorised access to your room.

    I’m having troubles with my Digital Key.

    Please approach the hotel front desk for assistance.

    Can I request for a physical key card instead?

    Yes, of course. Please let the hotel front desk know if you prefer to receive a RFID key card for your room.

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